Crash - Bug Report

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3 posts
Crash - Bug Report

HisNibbs
New MMEX User

Posts: 2
Joined: Tue Oct 30, 2018 11:55 am
Hi, new user, been importing my data and allocating to categories. So far All I have done is create an account, import CSV of bank transactions and now want to set up a budget.

I have gone to the "Create new budget" in the help section and followed the guidelines. This is where I hit an issue.

I set up a budget, by right clicking the budgeting node.
Add the year and it shows in the node under "Budget Set Up"

I then click the Budget year I just created and almost immediately the App crashes. Have tried setting up/deleting and redoing it but whatever I do the app crashes without warning.

I am running a week old install of Win 7, so it is pretty clean/new and the Problem Details window says this:

Problem signature:
Problem Event Name: APPCRASH
Application Name: mmex.exe
Application Version: 1.3.3.0
Application Timestamp: 58ba7796
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.24231
Fault Module Timestamp: 5b6db5dd
Exception Code: e06d7363
Exception Offset: 000000000001a06d
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 5122
Additional Information 2: 5122b61a9358ed7923fe7ea2ee9d5097
Additional Information 3: 8581
Additional Information 4: 85819ad873a62058406e157c08789e78


Any idea why the app crashes?

The whole reason I want to use a money manager is to set budgets, and if I cannot do that then I will have to look for an alternative. Thank you for looking at my issue.
Re: Crash - Bug Report

HisNibbs
New MMEX User

Posts: 2
Joined: Tue Oct 30, 2018 11:55 am
I original posted this request on the 30th Oct 2018
It was approved on 2nd December 2018 and went 'live'

Unfortunately I have since given up and made alternative purchase of Moneydance. They answered my pre-sale questions directly and helpfully before I invested. I know you are a freeware, and I accept group sourced forum support is part of the deal, but 33 days from posting to approval for a post is just a little on the slow side,

The point of me even posting this reply is to, hopefully help you understand what users want from support/forums etc. and I hope you can use to inform your internal processes. I sincerely wish you all the best and thank you for eventually publishing my support request but it is now moot as I am using another package.

Many thanks and Happy Christmas!
Re: Crash - Bug Report

mikhailo2608il
New MMEX User

Posts: 8
Joined: Mon Jun 11, 2018 9:36 pm
I have the same problem reported here. I am running the 64 bit version of Windows 10 . I set up the budget year and month but whenever I click on either of them the Money Manager EX application crashes. I looked in the Event Viewer and found the below. Then I starting searching the support forum for MMEX and found this post.

Faulting application name: mmex.exe, version: 1.3.3.0, time stamp: 0x58ba7796
Faulting module name: KERNELBASE.dll, version: 10.0.17763.475, time stamp: 0x69a188f0
Exception code: 0xe06d7363
Fault offset: 0x0000000000039129
Faulting process id: 0x36e0
Faulting application start time: 0x01d51f2fbfc4a21e
Faulting application path: C:\Program Files\MoneyManagerEX\bin\mmex.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 7c937215-6114-4b17-b18a-bea0a7c88a66
Faulting package full name:
Faulting package-relative application ID:

Is a fix for this problem in development ???
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