MMEX 1.3.3 not opening: MMEX Instance Check

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8 posts
MMEX 1.3.3 not opening: MMEX Instance Check

fjcmurphy
New MMEX User

Posts: 12
Joined: Wed Aug 19, 2009 1:40 pm
Hi!

I've installed the latest stable version
mmex_1.3.3_macos10.9-wx3.0.2build.dmg
on my Mac running macOS 10.12.6 (Sierra).

Whenever I'm starting MMEX I get the following error message:
"
MMEX Instance Check
MMEX is already running...
Multiple instances are no longer supported.
"

I've checked the Activity Monitor and have also restarted and reinstalled MMEX several times; but I don't see that any MMEX instance is actually running on my machine. MMEX is simply not starting up.

I have no idea what caused the issue and I'm not able to find an older version of MMEX which is not crashing.

Does anyone know what I could do please?

Thank you for your help. I really need to access my financial records which I've built up over years now.


Regards,
Frank
Re: MMEX 1.3.3 not opening: MMEX Instance Check

omalleypat
MMEX Developer

Posts: 185
Joined: Tue Jul 28, 2009 4:34 pm
Location: Atchison, KS
What was the previous version that you were using?
Re: MMEX 1.3.3 not opening: MMEX Instance Check

fjcmurphy
New MMEX User

Posts: 12
Joined: Wed Aug 19, 2009 1:40 pm
omalleypat wrote:What was the previous version that you were using?


I don't fully remember; but I have the tendency to use MMEX regularly and do always update apps to the latest stable versions if updates are available. I would guess really the previous stable version for macOS.

After I've received the error message:
- I've fully uninstalled the app (using AppCleaner) and reinstalled it: no change in Error message
- I've tried to downgrade to v1.3.0, v1.3.1, or v1.2.7: either no change in Error message or there was a message that I could not open the file due to corruption
Re: MMEX 1.3.3 not opening: MMEX Instance Check

omalleypat
MMEX Developer

Posts: 185
Joined: Tue Jul 28, 2009 4:34 pm
Location: Atchison, KS
Could you please try to run it off the disk image (don’t drag it to the applications folder)?
Re: MMEX 1.3.3 not opening: MMEX Instance Check

fjcmurphy
New MMEX User

Posts: 12
Joined: Wed Aug 19, 2009 1:40 pm
Yes! That works and I can also load my MMEX DB. Yeah :)

Would you know how to fix the issue then and how to install it properly?

Thank you.
Re: MMEX 1.3.3 not opening: MMEX Instance Check

omalleypat
MMEX Developer

Posts: 185
Joined: Tue Jul 28, 2009 4:34 pm
Location: Atchison, KS
Honestly, that was a bit of a shot in the dark. Glad it worked though. I haven’t heard any other reports of that error and I am not getting it on my system, so it is hard to tell what the problem is on your system. Do you typically open from the Applications folder, launchpad or dock?
Re: MMEX 1.3.3 not opening: MMEX Instance Check

fjcmurphy
New MMEX User

Posts: 12
Joined: Wed Aug 19, 2009 1:40 pm
omalleypat wrote:Honestly, that was a bit of a shot in the dark. Glad it worked though. I haven’t heard any other reports of that error and I am not getting it on my system, so it is hard to tell what the problem is on your system. Do you typically open from the Applications folder, launchpad or dock?


I have all my apps in the Application folder and open them typically via Spotlight Search. But I also get the error message when I open it directly from the Application folder or via a terminal.
Re: MMEX 1.3.3 not opening: MMEX Instance Check

fjcmurphy
New MMEX User

Posts: 12
Joined: Wed Aug 19, 2009 1:40 pm
What a strange problem.

How I've installed the MMEX in the past:
- I've double clicked mmex_1.3.3_macos10.9-wx3.0.2build.dmg and then
- moved (in the opened window) the MMEX icon to the right to the Applications folder icon (link alias)
This lead to the error.

Your trick, just opening the MMEX app directly from the mapped drive kinda "motivated" me to install the app not via the above mentioned opened shell, but move the MMEX icon directly to the Applications folder.

This seemed to have worked! Now I can normally start the MMEX app. No clue what the issue is/was.

Thank you for your help and support!!
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