How to explain to the bank support service what are the QIF, OFX and HBCI?

General discussion on all other topics under the sun.

Moderator: Renato

Post Reply
DebraCoffey
New MMEX User
Posts: 13
Joined: Sun Jun 05, 2022 4:33 pm
Are you a spam bot?: No

How to explain to the bank support service what are the QIF, OFX and HBCI?

Post by DebraCoffey »

I, as an individual, am a client of Tinkoff Bank. This bank is quite high-tech, but I encountered a complete misunderstanding of the support staff about what Quicken Import File, Open Financial Exchange and Home Banking Computer Interface are. I sent them links to Wikipedia, but they still wonder why I needed it, and what kind of exotic Wikipedia articles I am sending them. Is it really such rare things, or have I encountered blatant unprofessionalism?
MartinArmstrong
MVP MMEX User
Posts: 300
Joined: Tue Mar 02, 2021 10:24 am
Are you a spam bot?: No

Re: How to explain to the bank support service what are the QIF, OFX and HBCI?

Post by MartinArmstrong »

I sent them links to Wikipedia, but they still wonder why I needed it, and what kind of exotic Wikipedia articles I am sending them. Is it really such rare things, or have I encountered blatant unprofessionalism?
Who can say?

But probably not. Perhaps you are not asking them a very clear question?



A quick web search suggests that Tinkoff Bank provides a means of exporting CSV files for credit, debit and saving accounts. You will be able to import these into MMEX using File | Import | CSV Files.

I also found this image:
tinkoff CSV.jpg
tinkoff CSV.jpg (37.08 KiB) Viewed 1085 times

So it looks like they do provide the means to download CSV and OFX files.

Google Translate tells me that the Russian says (approximately):
tinkoff CSV en.jpg
tinkoff CSV en.jpg (33.81 KiB) Viewed 1085 times
Note that the "Upload transactions" is a mistranslation. It is definitely a download capability.

I hope this helps you.
Post Reply