How to explain to the bank support service what are the QIF, OFX and HBCI?
Moderator: Renato
-
- New User
- Posts: 13
- Joined: Sun Jun 05, 2022 4:33 pm
- Are you a spam bot?: No
How to explain to the bank support service what are the QIF, OFX and HBCI?
I, as an individual, am a client of Tinkoff Bank. This bank is quite high-tech, but I encountered a complete misunderstanding of the support staff about what Quicken Import File, Open Financial Exchange and Home Banking Computer Interface are. I sent them links to Wikipedia, but they still wonder why I needed it, and what kind of exotic Wikipedia articles I am sending them. Is it really such rare things, or have I encountered blatant unprofessionalism?
-
- MVP User
- Posts: 300
- Joined: Tue Mar 02, 2021 10:24 am
- Are you a spam bot?: No
Re: How to explain to the bank support service what are the QIF, OFX and HBCI?
Who can say?I sent them links to Wikipedia, but they still wonder why I needed it, and what kind of exotic Wikipedia articles I am sending them. Is it really such rare things, or have I encountered blatant unprofessionalism?
But probably not. Perhaps you are not asking them a very clear question?
A quick web search suggests that Tinkoff Bank provides a means of exporting CSV files for credit, debit and saving accounts. You will be able to import these into MMEX using File | Import | CSV Files.
I also found this image:
So it looks like they do provide the means to download CSV and OFX files.
Google Translate tells me that the Russian says (approximately):
Note that the "Upload transactions" is a mistranslation. It is definitely a download capability.
I hope this helps you.
You do not have the required permissions to view the files attached to this post.